Teams are the key to improving performance in all kinds of organizations. Yet today's business leaders consistently overlook opportunities to exploit their potential, confusing teams with teamwork, empowerment, or participative management. In The Wisdom of Teams, two senior McKinsey & Company consultants argue that we cannot meet the challenges ahead-from total quality to customer service to innovation-without teams.
Teams are turning companies around. Motorola a relied heavily on teams to surpass its Japanese competition in producing the lightest, smallest, and highest-quality cellular phones. At 3M, teams are critical to meeting the company's well-publicized goal of producing half of each year's revenues from the previous five years' innovations. And from Desert Storm to life-saving surgeries, Kodak's Zebra Team proved the worth of black-and-white film manufacturing in a world where color was king.
The Wisdom of Teams includes dozens of stories and case examples involving real people and situations. Their accomplishments, insights, and enthusiasm are eloquent testament to the power of teams.
Katzenbach and Smith talked with hundreds of people in more than fifty different teams in thirty companies to discover what differentiates various levels of team performance, where and how teams work best, and how to enhance their effectiveness. Among their findings are elements of both common and uncommon sense.
A thoughtful and well-written book filled with fascinating examples. . . . You will be hard-pressed to find a better guide to the essential building block of the organization of the future.