The "Greatest Business Book of All Time" (Bloomsbury UK), In Search of Excellence has long been a must-have for the boardroom, business school, and bedside table.
Based on a study of forty-three of America's best-run companies from a diverse array of business sectors, In Search of Excellence describes eight basic principles of management action-stimulating, people-oriented, profit-maximizing practices that made these organizations successful.
Joining the HarperBusiness Essentials series, this phenomenal bestseller features a new Authors' Note, and reintroduces these vital principles in an accessible and practical way for today's management reader.
. . .[H]ighly readable and sensible. . .finds the secret of business success not in the head but in the heart. . .[through] respect for the individual, devotion to service and attention to the customer.