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High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience

High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience
Author: Jody Hoffer Gittell
ISBN 13: 9780071621762
ISBN 10: 71621768
Edition: 1
Publisher: McGraw-Hill Education
Publication Date: 2009-07-13
Format: Hardcover
Pages: 335
List Price: $47.00

A proven business remedy for our

ailing healthcare industry

“Healthcare delivery systems work only when the people in them—line workers and leadership alike—are in highly functional, trustworthy, and productive relationships. High Performance Healthcare is

both theoretically sound and eminently practical—a rare combination!”

–Thomas S. Inui, ScM, MD, Relationship-Centered Care Initiative

Codirector and Professor of Medicine and Associate Dean for Health Care Research,

Indiana University School of Medicine

“Dr. Gittell shows how a relatively small number of communication and relationship-building elements

have a direct relationship to successful performance in both healthcare and the airline industry.

Her ultimate accomplishment in healthcare may be a simple tool that builds

the individual reliability mandatory for safe patient care.”

–Robert S. Hendler, MD, Vice President, Clinical Quality, Tenet Healthcare Corporation

“Gittell’s book raises important issues and options that need to be addressed

in any national healthcare reform effort.”

–Thomas P. Glynn, PhD, Chief Operating Officer, Partners HealthCare

“This is a must-read for improving organizational performance.”

—Earll M. Murman, PhD, MIT Ford Professor of Engineering Emeritus

and coauthor of Lean Enterprise Value

High Performance Healthcare points compellingly to a direction for change.”

—Christine Bishop, PhD, Atran Professor of Labor Economics,

Heller School for Social Policy and Management, Brandeis University

“Every healthcare leader needs to read this book.”

—Gene Beyt, MD, MS, Senior Vice President of Medical Quality, Clarian Health

“This is an important work for clinicians, educators, and administrators.”

—John Wright, MD, Attending Orthopedic Surgeon,

Brigham and Women’s Hospital, Harvard Medical School

Jody Hoffer Gittell teaches Human

Resource Management, Operations Management,

and Organizational Theory at Brandeis

University’s Heller School for Social Policy

and Management. She serves as a cochair of

the Health Care Industry Council, and is the

author of The Southwest Airlines Way and over

a dozen articles on healthcare management.

Prior to joining Brandeis, Gittell earned her

PhD from the MIT Sloan School of Management

and taught for six years at Harvard

Business School.