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Perfect Phrases for Managers and Supervisors, Second Edition (Perfect Phrases Series)

 
 
 
 
Perfect Phrases for Managers and Supervisors, Second Edition (Perfect Phrases Series)
Author: Meryl Runion
ISBN 13: 9780071742313
ISBN 10: 7174231
Edition: 2
Publisher: McGraw-Hill Education
Publication Date: 2010-07-09
Format: Paperback
Pages: 208
List Price: $12.00
 
 

The Right Phrase for Every Situation . . . Every Time

Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.

Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for:

  • Setting a tone of mutual trust and respect
  • Dealing with difficult employees and delicate problems
  • Conducting interviews and performance reviews
  • Empowering your people
  • Disciplining workers or terminating employment