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Service Management: Operations, Strategy, and Information Technology

 
 
 
 
Service Management: Operations, Strategy, and Information Technology
Author: James A. Fitzsimmons - Mona J. Fitzsimmons
ISBN 13: 9780072823738
ISBN 10: 72823739
Edition: 4th
Publisher: Irwin Professional Pub
Publication Date: 2004-03
Format: Hardcover
Pages: 587
List Price: $181.25