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Phone Skills for the Information Age

Phone Skills for the Information Age
Author: Dorothy Maxwell
ISBN 13: 9780073017273
ISBN 10: 73017272
Edition: 3
Publisher: McGraw-Hill Education
Publication Date: 2005-02-24
Format: Paperback
Pages: 152
List Price: N/A

This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.