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Service Management: Operations, Strategy, Information Technology with CDROM

 
 
 
 
Service Management: Operations, Strategy, Information Technology with CDROM
Author: James A. Fitzsimmons - Mona J. Fitzsimmons
ISBN 13: 9780073377834
ISBN 10: 7337783
Edition: 6
Publisher: Irwin/McGraw-Hill
Publication Date: 2007-10
Format: Hardcover
Pages: 537
List Price: $211.50