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ABCs of Relationship Selling

ABCs of Relationship Selling
Author: Charles Futrell
ISBN 13: 9780073404844
ISBN 10: 73404845
Edition: 11
Publisher: McGraw-Hill/Irwin
Publication Date: 2010-01-19
Format: Paperback
Pages: 576
List Price: N/A

ABC’s of Relationship Selling through Service 11e trains readers on a specific, yet generic, step-by-step selling process that is universal in nature. This edition presents a sales process or system in a logical sequence, more than any other text in the market: from planning and the approach, to closing and follow-up for exceptional customer service. The goal of this text has always been to demonstrate to students the order of steps within the selling process; provide numerous examples of what should be in each step; and how the steps within the selling process interact with one another. This market leader text brings a comfortable and familiar approach to the Selling discipline.