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Quality: From Customer Needs to Customer Satisfaction

 
 
 
 
Quality: From Customer Needs to Customer Satisfaction
Author: Bo Bergman - Bengt Klefsjo
ISBN 13: 9780077090166
ISBN 10: 77090160
Edition: N/A
Publisher: Mcgraw-Hill College
Publication Date: 1994-10
Format: Paperback
Pages: 478
List Price: $50.80