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Total Quality Management (3rd Edition)

Total Quality Management (3rd Edition)
Author: Dale H. Besterfield - Carol Besterfield-Michna - G
ISBN 13: 9780130993069
ISBN 10: 130993069
Edition: 3
Publisher: Prentice Hall
Publication Date: 2002-10-28
Format: Hardcover
Pages: 640
List Price: $123.60

Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.

The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering.

For quality management professionals and trainers.


A text covering the principles, practices, tools, and techniques of TQM for business, education, engineering, health care, and technology students. All sizes and types of organizations are encompassed. Annotation c. Book News, Inc., Portland, OR (booknews.com)