Filled with a wide-range of industry examples, this book takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety.
For people who apply quality assurance tools and techniques to their day-to-day work activities.
Presents the basic concepts of providing goods and services that exceed a customer's demands, and achieving total quality assurance. Coverage includes statistics, variable control and quality control charts, process capability, probability, reliability, quality costs, product liability, quality systems, and benchmarking and auditing. Also contains five explanatory appendices, a glossary, and case studies. Minimum hardware requirements for the two disks are a PC compatible with Windows 3.1, 4-MB RAM and 5MB of hard-disk space; the software supports the extensive example problems, end-of-chapter problems, and case studies. Annotation c. Book News, Inc., Portland, OR (booknews.com)