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Hotel Operations Management

Hotel Operations Management
Author: David K. Hayes - Jack D. Ninemeier
ISBN 13: 9780131711495
ISBN 10: 131711490
Edition: 2nd
Publisher: Pearson
Publication Date: 2006-01-09
Format: Paperback
Pages: 592
List Price: $142.80

Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel¿s–and their own–ultimate success. KEY TOPICS This unique approach addresses all of the operating departments of a full-service hotel–Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance–from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities.

For current and future hotel general managers, and hotel department heads–i.e., executive housekeepers, directors of sales, controllers, and front office managers.