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Training in Interpersonal Skills (5th Edition)

Training in Interpersonal Skills (5th Edition)
Author: Stephen P. Robbins - Phillip L. Hunsaker
ISBN 13: 9780132354998
ISBN 10: 132354993
Edition: 5
Publisher: Pearson
Publication Date: 2008-05-19
Format: Paperback
Pages: 432
List Price: $131.27

NEW—provides the insights of a new co-author who is internationally recognized for his expertise in personal and organizational development.

Contains more than 40 exercises centered around twelve key interpersonal skills — and discussion of the concepts underlying each skill.

  • NEW—contains skills modules on coaching, team building, negotiation, interviewing, and empowering people

Organizes chapters around the ten-step TIPS learning model based on social- learning theory. For each particular skill, students are asked to:

  • assess their basic skill level.
  • review key concepts.
  • test their conceptual knowledge.
  • identify the specific behavioral dimensions that make up the skill.
  • observe others exhibiting the skill in a modeling exercise.
  • practice the skill in small groups.
  • use a summary checklist to identify their deficiencies.
  • answer application questions
  • complete reinforcement exercises outside the classroom.
  • develop an action plan

Offers an abundance of feedback throughout:

  • self-assessment exercises at the beginning of each chapter.
  • concept quizzes throughout.
  • modeling and game exercises that require feedback from observers.
  • NEW—discussion questions that test application.