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Customer Service: Career Success Through Customer Loyalty, Fifth Edition

 
 
 
 
Customer Service: Career Success Through Customer Loyalty, Fifth Edition
Author: Paul R. Timm
ISBN 13: 9780135063972
ISBN 10: 135063973
Edition: 5
Publisher: Pearson
Publication Date: 2010-01-13
Format: Paperback
Pages: 264
List Price: $96.60
 
 

Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.