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Business Market Management: Understanding, Creating, and Delivering Value (3rd Edition)

 
 
 
 
Business Market Management: Understanding, Creating, and Delivering Value (3rd Edition)
Author: James C. Anderson - James A. Narus - Das Narayanda
ISBN 13: 9780136000884
ISBN 10: 136000886
Edition: 3
Publisher: Pearson
Publication Date: 2008-06-15
Format: Hardcover
Pages: 496
List Price: $284.60
 
 

Anderson builds the book around a framework of understanding, creating, and delivering value.
Viewed from an international perspective—rather than a purely American one—Business Market Management draws upon best business practices, allowing readers to understand cultural and regional differences. Topics include: market sensing, understanding firms as customers, crafting market strategy, managing market offerings, business channel management, gaining customers, and sustaining reseller and customer relationships.
For marketing directors, marketing managers, employees in marketing departments, customer service representatives, and owners/managers of firms, international or American.