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Process Redesign: The Implementation Guide for Managers

Process Redesign: The Implementation Guide for Managers
Author: Arthur R. Tenner - Irving J. DeToro
ISBN 13: 9780201633917
ISBN 10: 201633914
Edition: 1
Publisher: Prentice Hall
Publication Date: 1996-09-15
Format: Hardcover
Pages: 352
List Price: $64.99

Reengineering and Total Quality Management promised dramatic improvements in profit, efficiency, and quality, but a number of TQM initiatives ended in failure as a result of an incorrect or incomplete implementation process. Here is a book that will help put the odds on your side by giving you specific skills and experience-based advice for successfully planning and implementing process design.

Comprehensive in scope, this book integrates the three major approaches to process redesign — benchmarking, continuous improvement, and reengineering — showing how to combine them for maximum effectiveness. It explains the circumstances for which each approach is appropriate and describes how to apply each specific technique effectively. The book also points out the many potential pitfalls that can impede even the most well thought out program.

You will find detailed and methodical coverage of such topics as defining processes, measuring performance, reducing cycle times, team building, benchmarking, the critical success factors for reengineering, and much more. Numerous examples from many different industries demonstrate concepts and techniques in action, illustrate common mistakes, and provide a model for successful implementation that you can apply to your own organization.

The information is presented in an accessible format, with guidelines, checklists, worksheets, discussion questions, and clear graphics to help you absorb essential information quickly and apply it successfully.


DeToro (President, The Quality Network, Ltd.) and Tenner (Engineering Practices Coordinator, Exxon Research and Engineering Company) tell how to develop a program that achieves the goal of improvements in profit, efficiency, and quality. Part I examines cultural requirements, leadership, and understanding an organization's current situation. Part II explains defining and identifying core processes, measuring performance and efficiency, understanding the customer's needs, documenting the program, and setting appropriate goals. Part III details how to plan an improvement program, provides an explanation of benchmarking techniques, and discusses critical success factors. Annotation c. by Book News, Inc., Portland, Or.