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Conflict Management: A Communication Skills Approach (2nd Edition)

Conflict Management: A Communication Skills Approach (2nd Edition)
Author: Deborah Borisoff - David A. Victor
ISBN 13: 9780205272945
ISBN 10: 205272940
Edition: 2
Publisher: Pearson
Publication Date: 1997-10-24
Format: Paperback
Pages: 247
List Price: $173.40

Conflicts surround us daily; we see it between countries, cities, and even neighbors. Often over-looked, but equally important, is the conflict that arises between and among coworkers. This book has proven successful with professional audiences, offering clear, usable advice on how to manage conflicts that arise on the job and in personal relationships. The authors have created a five-step model of approaching and analyzing interpersonal conflict, and this model is applied repeatedly to different topics, providing readers with a genuinely effective structure for working through differences with colleagues, friends, and others. Designed for managers and human resource departments.


Provides a communication skills approach to managing interpersonal conflict. Early chapters focus on defining conflict and identifying communication skills required for effective conflict management, and delineate principles and techniques of oral and nonverbal communication that facilitate conflict-handling behavior. Later chapters explore conflict in specific contexts, looking at gender differences in communication, pseudoconflicts when interacting with those from other cultures, and the act of writing as an overlooked contributor to conflict. Includes chapter exercises and activities that target intervention strategies and communication skills. Annotation c. by Book News, Inc., Portland, Or.