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The DNA of Customer Experience: How Emotions Drive Value

 
 
 
 
The DNA of Customer Experience: How Emotions Drive Value
Author: C. Shaw
ISBN 13: 9780230500006
ISBN 10: 230500005
Edition: 2007
Publisher: Palgrave Macmillan
Publication Date: 2007-05-10
Format: Hardcover
Pages: 166
List Price: $65.00