Human resource strategies for organization development include team-building methods to improve communication and reduce interpersonal conflict among university administrators. London describes the formation of a team of top administrators who focus on how to resolve conflict, develop employees, and involve them in decision making. The book considers performance problems such as marginal performance and abusive managers. It describes methods for enhancing attention to employee development through appraisal and feedback. New techniques such as the ratingless appraisal and 360 degree feedback are covered. Overall, it shows how to maintain and enhance organizational vitality in an environment of tight resources and external pressures.
London (human resources management, State U. of New York-Stony Brook) distills his insights and experiences from helping a large state university improve its human resource management and organizational development. He encourages educational managers to think strategically about both frame-breaking changes that redefine the institution and small incremental changes, and explains how human resource management can be used as the primary change agent. Annotation c. Book News, Inc., Portland, OR (booknews.com)