Studying health care organizations as complex systems, this book identifies practices impeding quality medical care and recommends principles and systems approaches for implementing change. The book calls on policy makers, health care leaders, clinicians, and regulators to radically change the American health care system so as to reduce the occurrences of medical errors. Guidelines for patient- clinician relationships, performance expectations, organization frameworks emphasizing accountability, and steps to promoting evidence-based practice are all included.
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Crossing the Quality Chasm is the state-of-the-art report on redesigning our health care system. It is required reading for all of us in health care.