This practical, "hands-on" guide includes vital information every case manager and administrator of a case management program need to be successful. A useful resource for working in the changing face of healthcare, it addresses case managers in all settings with an emphasis on nurse case managers and their role in providing patient care and containing costs. Focusing on the "nuts and bolts" aspects of case management, it discusses the operations of case management programs based on the authors' first hand experiences.
Reviewer:Pamela J. Manning, RN(University of Colorado Health Sciences Center)
Description:This book addresses the issues case managers face on a daily basis. It is a great tool for the novice as well as seasoned case manager and the case manager's tip section in each chapter is very useful. The first edition was published in 1998.
Purpose:The purpose is to not only update the information, but to also address new topics such as disease management, ethics, utilization management, and transitional planning. This book is an excellent "hands on resource" for the case manager as the role continues to expand. New topics are covered in detail and previously addressed areas are updated; therefore, the authors objectives are met.
Audience:As an RN case manager, I think the book could be used by a nursing student as well as a practicing case manager, especially in the hospital environment. It covers a vast number of situations that we either have faced, are currently facing, or may face one day.
Features:The book covers a variety of topics, including but not limited to, the role of a case manager, required skills, and the hiring process. It also addresses case management models, the role of a utilization management case manager, and the overall impact case managers have on patient care delivery. Documentation issues are reviewed and contain important aspects that JCAHO, as well as the legal system, require. The Case Manager's Tip sections in each chapter capture the ideas in a very concise and easy to understand format. The chapter on documentation is extremely informative. I would recommend this chapter to all case managers, especially new ones, as it addresses the how, what, when, who, and why aspects of documentation. The use of the "checkmark in a box" (indicating Case Manager's Tip) is eye catching. The boxed areas are also The book is easy to read and an excellent tool for those in case management.
Assessment:This book could be (should be) incorporated as part of a case managers' orientation. I wish I would have had this hands-on resource three years ago. The second edition is required since many aspects of healthcare have changed, and continue to do so, since the publication of the first edition.