New edition of a text that helps students build a foundation for mastering production and operations management in both services and manufacturing. Gaither (Texas A&M U.) and Frazier (U. of Texas at Arlington) introduce the many operations topics and issues faced by leading organizations, and address new developments (such as e-business and the integration of Excel) and available information resources. The 19 chapters cover an introduction to the field, planning the strategic use of resources, managing operations in the supply chain, and maintaining effective and efficient operations. The included CD-ROMs allow students to solve computer-based problems and cases found in the text.
Annotation c. Book News, Inc., Portland, OR (booknews.com)