Dialogue mapping reflects a new approach to meetings and collaboration, in which collective intelligence is achieved through framing powerful questions and rigorous and systematic exploration of their possible answers. A key insight of this approach is that shared display of the dialogue map promotes shared understanding of and commitment to the collective result.
In the first part of Dialogue Mapping, Jeffrey Conklin introduces the key concepts:
The remaining sections provide a hands-on tutorial for practitioners looking for a radically inclusive approach to collective problem solving.
"This is an excellent guide for all those interested in durable collaborative solutions in our increasingly tough business climates today."
—John C. Mitchell, former President, Business Printer Division, Lexmark International, Inc.
"Jeff Conklin pioneered this field, showing the connection between conversations (dialogue) and solving wicked problems. His ideas are intellectually rewarding and, just as important, are tried and tested."
—Mark Addleson, Director, Organizational Learning Program, George Mason University.
"What Jeff has in this book is of powerfully basic importance to improving our Collective-IQ, and thus, in my view, to helping significantly change our world to be a better place."
—Douglas Engelbart, Director of Bootstrap Institute