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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners

 
 
 
 
Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
Author: The Culinary Institute of America
ISBN 13: 9780470197400
ISBN 10: 470197404
Edition: 2
Publisher: Wiley
Publication Date: 2009-05-04
Format: Paperback
Pages: 304
List Price: $29.95
 
 

The ultimate guide to service that keeps customers coming back


In today's competitive restaurant world, consistent, high-quality service is a prerequisite for success. Remarkable ServiceSM is the authoritative reference on service in all types of food service establishments, from casual eateries and outdoor cafés to upscale restaurants and catering operations. Written by The Culinary Institute of America, which has been hailed by Time magazine as "the nation's most influential training school for cooks," it shares the knowledge and techniques necessary to exceed guest expectations through every part of the dining experience.

Featuring inspiring and informative photography and illuminating sidebars throughout, the new edition of this indispensable guide includes updated industry standards for food, beverage, and wine service, as well as hygiene and food safety. It also provides enhanced coverage of topics such as tableside cookery and hiring new service staff.

Filled with invaluable real-life examples and important dos and don'ts, this book gives both new and experienced servers and their managers the skills, confidence, and flexibility to offer the kind of service that makes guests feel comfortable, makes dining out enjoyable, and creates customer loyalty—in other words, Remarkable Service.

Topics include:



  • Casual dining


  • Reservations, greeting, and seating


  • Classic and modern styles of table service


  • Wine service


  • Money handling


  • Service challenges––what to do when things go wrong


  • Front-of-the-house safety and sanitation