This book covers the foundations of modern methods of quality control and improvement that are used in the manufacturing and service industries. Quality is key to surviving tough competition. Consequently, business needs technically competent people who are well-versed in statistical quality control and improvement. This book should serve the needs of students in business and management and students in engineering, technology, and other related disciplines. Professionals will find this book to be a valuable reference in the field.
This book covers the foundations of modern methods of quality control and improvement used in the manufacturing and service industries. It features real world examples in its coverage of topics such as statistical process control, graphical methods of data presentation and quality improvement, acceptance sampling, product and process design, and quality issues in the service sector. This second edition integrates the application of computer software throughout the text as well as updating all the concepts and adding new case studies. Annotation c. by Book News, Inc., Portland, Or.