Flawless Consulting, the best-selling consulting book of all time, has been the consultant's bible for over 15 years. While other books on consulting outline theories for understanding organizations or for implementing interventions, Flawless Consulting actually describes and demonstrates ways of behaving with clients. This new edition includes illustrative examples, case studies, exercises, and commentary on pitfalls. This book lays the groundwork for dealing effectively with clients, peers, and others. Anyone who must communicate in a professional context will find scores of lessons to apply to their jobs.