Operations management deals with the management of the creation of goods and the delivery of services to the customer. It plays an essential role in the success of any organization. In this book, Andrew Greasley provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries.
Operations Management, Second Edition covers the main areas of operations strategy, the design of the operations system and the management of operations over time. Yet, its concise nature of the text means students are not overwhelmed by the amount of material presented. This new edition also features:
New content in such areas such as the quality gap model, enterprise systems and business process management.
All lecturers can access supporting resources on the companion website at www.wileyeurope.com/college/greasleyincluding an Instructor’s Manual with suggested solutions for all case study questions and end of chapter exercises, a Test Bank and PowerPoint slides for each chapter. Students will find multiple-choice test quizzes, web-links and an online glossary.
Operations Management is essential reading for all students studying operations management, whether on undergraduate, postgraduate or continuing professional development courses.