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The Basics of Process Mapping

The Basics of Process Mapping
Author: Robert Damelio
ISBN 13: 9780527763169
ISBN 10: 527763160
Edition: 1st
Publisher: Productivity Press
Publication Date: 1996-07-23
Format: Paperback
Pages: 80
List Price: $15.95

Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.