Dr. Janice Derr covers all aspects of statistical consulting. Using text and video, she integrates three themes that form the perspective of the book. First, a statistician should treat each client as a potential collaborator. Second, diversity must be appreciated. Students will see a variety of cultures, styles of communication and negotiation, and learning preferences in the book. Third, experienced statisticians and clients must work together in the process of training statistical consultants. On the CD-ROM, video segments bring the material to life and cover each aspect of statistical consulting by demonstrating good and bad techniques.
So that neither party feels like a stranger in a strange land, the author teaches communication skills to statistical consultants for win-win relationships with non-statistician clients, viewed as potential project collaborators, in diverse organizational settings. The first two chapters introduce the ideal consultant-client relationship and non-verbal communication. The CD-ROM, coordinated with the remaining chapters, model good and laughable consultant-client scenarios. Chapters include examples, suggestions for group discussion, and resources. Based on an author-developed course at Pennsylvania State U. and a videotape entitled . Annotation c. Book News, Inc., Portland, OR (booknews.com)