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A Guide to Customer Service Skills for the Service Desk Professional (Help Desk)

 
 
 
 
A Guide to Customer Service Skills for the Service Desk Professional (Help Desk)
Author: Donna Knapp
ISBN 13: 9780538748537
ISBN 10: 538748532
Edition: 3
Publisher: Course Technology
Publication Date: 2010-03-15
Format: Paperback
Pages: 512
List Price: $167.95