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A Paradigm of Customer Recovery: "Customer Care from a Practical Approach"

 
 
 
 
A Paradigm of Customer Recovery:
Author: Ken Dawson
ISBN 13: 9780595122592
ISBN 10: 0595122590
Edition: N/A
Publisher: iUniverse
Publication Date: 2000-09-12
Format: Paperback
Pages: 124
List Price: $11.95
 
 

A Paradigm of Customer Recovery is a practical guide to recovering and maintaining customer satisfaction.

Recovering critical customer situations is a repeatable process. A Paradigm of Customer Recovery defines how to recover the "customer" as well as how to incorporate the recovery mechanism into an existing business culture.